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Effective Date: [Insert Date]
Welcome to Innova Platforms (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of our mobile application and website (collectively, the “Platform”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Platform.
1.1. Innova Platforms: Innova Platforms is a marketplace that connects users with various service providers, including but not limited to taxi services, food delivery, grocery delivery, service providers, and courier services.
1.2. Service Providers: Independent third-party providers offer the services on the Platform. Innova Platforms does not provide the services directly but facilitates the connection between users and service providers.
2.1. Age Requirement: You must be at least 18 years old to use the Platform. By using the Platform, you represent and warrant that you meet this age requirement.
2.2. Account Registration: To access certain features of the Platform, you may need to register an account. You agree to provide accurate, current, and complete information during the registration process.
3.1. Account Security: You are responsible for maintaining the confidentiality of your account login credentials. You agree to notify us immediately if you suspect any unauthorized use of your account.
3.2. Compliance: You agree to comply with all applicable laws and regulations when using the Platform.
4.1. Independent Contractors: Service providers listed on Innova Platforms are independent contractors and not employees of Innova Platforms. We are not responsible for the actions, omissions, or conduct of any service provider.
4.2. Service Availability: The availability of services may vary based on your location and the availability of service providers.
5.1. Pricing: Prices for services are determined by the service providers. Innova Platforms does not control or guarantee the prices of services listed on the Platform.
5.2. Payments: Payments for services are processed through the Platform. You agree to pay all charges associated with the services you receive.
6.1. Cancellation Policy: Cancellation policies may vary depending on the service provider. You are encouraged to review the specific cancellation terms associated with each service before making a booking.
6.2. Refunds: Refunds, if applicable, will be processed according to the service provider’s policies. Innova Platforms is not responsible for issuing refunds.
7.1. Prohibited Activities: You agree not to engage in any illegal activities, harassment, or abusive behavior while using the Platform.
7.2. Misuse of Platform: Any misuse of the Platform, including but not limited to fraudulent activities, may result in the suspension or termination of your account.
8.1. Disputes with Service Providers: Any disputes arising between you and a service provider must be resolved directly between you and the service provider. Innova Platforms is not liable for any disputes.
8.2. Governing Law: These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction].
9.1. No Liability: Innova Platforms shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
9.2. Service Provider Actions: We are not responsible for any damages, losses, or injuries caused by service providers.
10.1. Ownership: All content, trademarks, and other intellectual property on the Platform are owned by Innova Platforms or its licensors. You are granted a limited license to use the Platform for personal, non-commercial purposes.
11.1. Termination by Us: We reserve the right to terminate or suspend your account at our discretion if you violate these Terms or for any other reason.
11.2. Termination by You: You may terminate your account at any time by contacting us. Upon termination, your right to use the Platform will immediately cease.
12.1. Updates: We may update these Terms from time to time. We will notify you of any significant changes by posting the new Terms on the Platform. Your continued use of the Platform after any changes to the Terms constitutes your acceptance of the new Terms.
13.1. Support: If you have any questions or concerns about these Terms or the Platform, please contact us at
Contact Us
If you have any inquiries regarding the use of your Personal Information or this Privacy Policy, please reach out to us via the following contact details: (+250788350000) or [email protected].
By using Innova Platforms, you acknowledge that you have read, understood, and agree to these Terms of Service.
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